Privacy Policy

1. Information we collect

We collect information you provide when you create an account, join an organization, contact support, or use the FreightFlowTech platform. This may include your name, email address, phone number, organization details, and account credentials.

FreightFlowTech also processes information needed to coordinate freight operations, including loads, bids, routes, delivery status, driver and vehicle details, location data, uploaded documents, messages, and audit activity.

We automatically receive limited technical information such as device, browser, approximate location, log, and usage data. We use cookies and similar technologies to keep you signed in, protect the platform, and remember preferences.

2. How we use information

• Provide, operate, and maintain FreightFlowTech and its logistics workflows.
• Authenticate users, secure accounts, prevent fraud, and investigate misuse.
• Connect shippers, carriers, drivers, and other authorized organization members.
• Provide support, service notices, and other operational communications.
• Improve reliability, performance, safety, and the user experience.
• Comply with applicable law and enforce our agreements.

3. How we share information

We share information with the people and organizations you authorize through the platform, including counterparties involved in a freight transaction. The information visible to others depends on your organization, role, permissions, and workflow.

We may also share information with service providers that help us host, secure, monitor, support, and operate the platform. These providers may use information only to perform services for us. We may disclose information when required by law, to protect rights and safety, or in connection with a business transfer.

We do not sell your personal information.

4. Retention and security

We retain information for as long as needed to provide the service, meet contractual and legal obligations, resolve disputes, and enforce our agreements. We use administrative, technical, and organizational safeguards designed to protect information, but no system can be guaranteed completely secure.

5. Your choices and rights

Depending on where you live, you may have rights to access, correct, export, restrict, or delete certain personal information. You may also object to or withdraw consent for some processing, subject to legal and operational limits.

To make a request, contact us at customersupport@freightflowtech.com. We may need to verify your identity before completing a request.

6. Children

FreightFlowTech is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

7. Changes to this policy

We may update this Privacy Policy as the platform or applicable requirements change. We will post the updated policy here and revise the date below. Material changes may also be communicated through the platform or by email.